# Failing to connect to gitter chat through Github

**URL:** <https://discourse.jabref.org/t/failing-to-connect-to-gitter-chat-through-github/1864>\
**Category:** Help\
**Created:** [January 3, 2020, 5:12am UTC](https://discourse.jabref.org/t/failing-to-connect-to-gitter-chat-through-github/1864 "2020-01-03T05:12:32Z")\
**Posts on this page:** 7\
**Page:** 1

<div class="post-metadata">

**Author:** ![kdaud](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.jabref.org/kdaud/32/624_2.png) [@kdaud](https://discourse.jabref.org/u/kdaud)\
**Post date:** [January 3, 2020, 5:12am UTC](https://discourse.jabref.org/t/failing-to-connect-to-gitter-chat-through-github/1864/1 "2020-01-03T05:12:32Z")

</div>

An exception is thrown when trying to sign in to gitter chart for JabRef. The thrown error counts _Forbidden_ .  
Here is a user case 🔑

 ![Screenshot from 2020-01-03 14-09-08](https://canada1.discourse-cdn.com/flex030/uploads/jabref/original/1X/4622a47f078635f34d973dffa4df615fe68128fb.jpeg)   
cc: @tobiasdiez, @koppor

---

<div class="post-metadata">

**Author:** ![Siedlerchr](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.jabref.org/siedlerchr/32/216_2.png) [@Siedlerchr](https://discourse.jabref.org/u/Siedlerchr)\
**Post date:** [January 3, 2020, 2:13pm UTC](https://discourse.jabref.org/t/failing-to-connect-to-gitter-chat-through-github/1864/2 "2020-01-03T14:13:33Z")

</div>

I can sign in using github pretty well.  
Check in your github account, if gittter is listed in the authorized oauth apps.

> **[Build software better, together](https://github.com/settings/applications)**
>
> GitHub is where people build software. More than 50 million people use GitHub to discover, fork, and contribute to over 100 million projects.

Otherwise you should reach out to the gitter support.

---

<div class="post-metadata">

**Author:** ![kdaud](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.jabref.org/kdaud/32/624_2.png) [@kdaud](https://discourse.jabref.org/u/kdaud)\
**Post date:** [January 3, 2020, 2:28pm UTC](https://discourse.jabref.org/t/failing-to-connect-to-gitter-chat-through-github/1864/3 "2020-01-03T14:28:59Z")

</div>

According to the exception thrown suggests to me that some authorization is required of which am unable to get the link on my email that authorizes `gitter ` to access my git hub account. _Am going to find out the blocker and hope to connect soon_ ✈

---

<div class="post-metadata">

**Author:** ![koppor](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.jabref.org/koppor/32/5_2.png) [@koppor](https://discourse.jabref.org/u/koppor)\
**Post date:** [January 3, 2020, 3:14pm UTC](https://discourse.jabref.org/t/failing-to-connect-to-gitter-chat-through-github/1864/4 "2020-01-03T15:14:59Z")

</div>

We neither host the Gitter infrastructure nor the GitHub infrastructure. So, please try to reach Gitter support. Maybe using Twitter?

Sieh dir Gitter auf Twitter an. The home of #community. Where #developers, #engineers & #scientists come to talk. For support, please get in touch on support at gitter.im ([https://twitter.com/gitchat?s=20](https://twitter.com/gitchat?s=20))

---

<div class="post-metadata">

**Author:** ![kdaud](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.jabref.org/kdaud/32/624_2.png) [@kdaud](https://discourse.jabref.org/u/kdaud)\
**Post date:** [January 5, 2020, 4:48pm UTC](https://discourse.jabref.org/t/failing-to-connect-to-gitter-chat-through-github/1864/5 "2020-01-05T16:48:46Z")

</div>

After spending a couple of days trying out different means to overcome the blocker, I realized the browser `mozilla` version I was using had some extension issues. I switched to chromium and connected pretty well.! ☕

---

<div class="post-metadata">

**Author:** ![koppor](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.jabref.org/koppor/32/5_2.png) [@koppor](https://discourse.jabref.org/u/koppor)\
**Post date:** [January 8, 2020, 6:25am UTC](https://discourse.jabref.org/t/failing-to-connect-to-gitter-chat-through-github/1864/6 "2020-01-08T06:25:13Z")

</div>

Maybe you had an adblocker in place and configured it very strict?

---

<div class="post-metadata">

**Author:** ![kdaud](https://yyz2.discourse-cdn.com/flex030/user_avatar/discourse.jabref.org/kdaud/32/624_2.png) [@kdaud](https://discourse.jabref.org/u/kdaud)\
**Post date:** [January 8, 2020, 8:42am UTC](https://discourse.jabref.org/t/failing-to-connect-to-gitter-chat-through-github/1864/7 "2020-01-08T08:42:36Z")

</div>

Could be but not sure though! I will take the trouble in my free time to figure out what exactly caused it